Symantec Endpoint Protection Tech Center




Members of this free Tech Center subscription benefit from a library of self-paced learning modules developed around key features, functionality, and handling of common support calls. Updated on a regular basis, this extensive collection of short, on-demand training modules will help you quickly fix problems, plan your environment, and get the most out of your Symantec Endpoint Protection investment.

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Training Modules in Endpoint Protection Tech Center



Symantec Endpoint Protection 12.1
  • Symantec Endpoint Protection 12.1: How to Activate the License
    This module describes how to activate the product by entering a serial number.


  • Symantec Endpoint Protection 12.1: How to Create a Client Package with Email Notification
    This module demonstrates how to deploy the SEP client package using email notification.


  • Symantec Endpoint Protection 12.1: How to Create a Client Package with Single Executable
    This module describes how to deploy SEP client packages using the single executable method.


  • Symantec Endpoint Protection 12.1: How to Install the Client Package Using a Single Executable
    This module explains how to install the client software from a previously created single executable package. It also shows how to check client product versions.


  • Symantec Endpoint Protection 12.1: How to Create a Notification
    This module describes how to create notifications to alert the administrator of specific events.


  • Symantec Endpoint Protection 12.1: How to Configure a LiveUpdate Policy
    This module demonstrates how to configure a LiveUpdate policy to enable automatic updates of definitions and signatures for the client.


  • Symantec Endpoint Protection 12.1: How to Configure Scheduled Scans
    This module demonstrates how to create a scheduled scan in the Virus and Spyware policy.


  • Symantec Endpoint Protection 12.1: How to Configure Download Insight
    This module explains how to configure Download Insight and SONAR settings in the Virus and Spyware policy.


  • Symantec Endpoint Protection 12.1: How to Troubleshoot Version and Communication Issues
    This module explains how to check product versions on the client and the management console. It shows where to find information on content revisions to ensure they are up to date and also how to troubleshoot communication issues between the client and the SEP manager.


  • Resetting an Administrator Password Using the SEPM Console
    This module shows two methods for resetting administrator passwords using the Symantec Endpoint Protection Manager console.


  • Resetting the Admin Password Using the resetpass.bat Tool
    This module shows how to reset the password for the admin user using the resetpass.bat tool.


  • Backing-up, Viewing, and Recovering Your License File
    This module shows how to view license key status and details, as well as how to back up and restore license keys.


  • Upgrading the SEPM from SEP 11.x to 12.1
    This module shows how to upgrade the Symantec Endpoint Protection Manager (SEPM) from 11.x to 12.1, following the guidelines given by Symantec Support.


  • Upgrading a Client from SEP 11.x to 12.1 Using the Client Upgrade Wizard
    This module shows how to upgrade a Symantec Endpoint Protection client from 11.x to 12.1 using the Client Upgrade Wizard, and following the guidelines given by Symantec Support.


  • Upgrading Clients Using AutoUpgrade and the Upgrade Groups Wizard
    This module shows how to upgrade a Symantec Endpoint Protection client from 11.x to 12.1 using the Client Upgrade Wizard, and following the guidelines given by Symantec Support.


  • Upgrading Clients Using the Product Disc
    This module shows how to upgrade a Symantec Endpoint Protection client from 11.x to 12.1 using the product disc, and following the guidelines given by Symantec Support.


  • Changing Communication Settings From Push Mode To Pull Mode To Support More Clients
    This modules discusses heartbeats and the push and pull communication modes and shows how to change communication settings to support more clients.


  • Configuring Client Restart Settings
    This modules shows how to configure client restart settings, and restart the client using the Symantec Endpoint Protection Manager console.


  • Configuring a Single Group Update Provider (GUP)
    This modules shows how to configure a single Group Updater Provider (GUP).


  • Configuring Multiple Group Update Providers (GUPs)
    This modules shows how to configure multiple Group Updater Providers (GUPs).



Symantec Endpoint Protection
New modules cover best practices, tips, and tricks around Symantec's Next Generation Antivirus Solution, Endpoint Protection
  • Suggested Best Practices for Installing the Symantec Endpoint Protection Manager, Console, and Embedded Database
    This module describes the best practices to follow when installing the Symantec Endpoint Manager and client on a computer running a Windows server operating system.


  • Preparing Client Installations
    This module describes how to create and customize Symantec Endpoint Protection 11.x client configurations, feature sets, and install packages.


  • Changing Default Communications Ports used by Symantec Endpoint Protection
    This module describes the default communication ports that are used by the management server and console and how to change those ports when conflicts arise.


  • Deploying Clients
    This module describes how to select an appropriate client deployment method and use client deployment options including the Deployment Wizard and software distribution tools.


  • Organizing Servers, Sites, and Group Update Providers
    This module defines the criteria that you need to consider before installing Symantec Endpoint Protection such as topology and organizational and sizing factors.


  • Managing the Symantec Endpoint Protection Database
    This module describes the steps to maintain, backup and restore the Symantec Endpoint Protection database, whether using the embedded database or Microsoft SQL.


  • Managing TruScan
    This module describes how to treat possible false positives by verifying that traffic is not malicious and how you create an exception for the application that is generating the traffic. The module also describes how you can determine the cause of the traffic when the traffic is malicious.


  • Preparing for Disaster Recovery
    This module outlines the files and settings required and the steps to follow to perform a recovery of the Symantec Endpoint Protection Manager (SEPM).


  • Firewall Best Practices
    This module outlines the basic firewall components and describes the best practices for applying client firewalls in a Symantec Endpoint Protection environment.


  • How to use Application and Device Control
    This module describes how the Application and Device Control policy enables you to control access to a computer’s files, Registry keys, and processes. This module also describes how you can block users from attaching selected peripheral devices to desktop computers.


  • Troubleshooting Communication Between Symantec Endpoint Protection Manager (SEPM) and Clients
    This module explains best practices on troubleshooting communication issues between SEPM and clients.


  • Creating Basic Firewall and Antivirus Policy in Symantec Endpoint Protection in v11.x
    This module explains how to create, configure, and apply basic Firewall and Antivirus and Antispyware policies.



Symantec Antivirus Corporate Edition
Learn best practices, tips, and tricks by viewing these modules on Symantec Antivirus Corporate Edition.
  • Responding to Big-Impact Security Risk
    How should one respond to a big-impact security risk? Learn how to prepare for and handle security risks on your network.


  • Introduction to Symantec AntiVirus 10.2 for Microsoft Windows Vista
    This module discusses the hardware and operating system requirements for Symantec AntiVirus 10.2 to run on Microsoft Windows Vista. The module also explains the features of Symantec AntiVirus 10.2 that function differently on Windows Vista Computers.


  • Are My Systems Protected After a Migration/
    Upgrade to a New Version of Symantec AntiVirus?

    This module discusses different protections available with Symantec AntiVirus 9.x, 10.0, and 10.1 versions. The module also explains how to migrate to the new version of the Symantec AntiVirus client.


  • How to Recover a Failed Symantec Antivirus Primary Server
    Learn how to recover when a Symantec AntiVirus primary server fails.


  • Recommended Practice: Updating Virus Definitions
    Find out why it is a good practice to update virus definitions. Also, learn the various methods for updating virus definitions.


  • Deploying Antivirus Server
    This module provides an overview of antivirus servers and clients. Also covers how to decide which server to use in a given situation.


  • Configuring Server Groups
    Understand the process of configuring server groups. Learn how to update server groups using VDTM.


  • Managing Client and Server Groups
    Learn how to create client groups and server groups and also manage the Symantec System Center console.


  • Managing Remote/Satellite Offices
    Learn best practices of deploying virus signatures, including updating virus signatures and managing roaming clients.


  • Distributing Virus Definitions Automatically
    Get a handle on virus and security risks. Learn how to update virus definitions automatically.


  • Managing Legacy Clients and Servers
    This module covers how to manage legacy clients and servers with Symantec Client Security 3.1 and SAV Corporate Edition 10.1.


  • Determining Unprotected Computers in a Network
    This module discusses how to determine unprotected computers in a network. The module also explains the Audit Network feature of SAV that locates computers on the network.


  • Real-Time and Scheduled Scans
    Understand the difference between real-time and scheduled scans. Also, learn how to configure the Auto-Protect feature of SAV.


  • Configuring and Enabling Scheduled Scans
    This module describes the importance and benefits of scheduling scans. You will also learn how to manage scheduled scans.


  • Interpreting Risk Notifications
    What are the options for interpreting risk notifications? This module discusses these options and also describes the method to configure notifications for File Systems Auto-Protect.


  • Responding to Spyware and Adware Risks
    Understand the difference between viruses, spyware and adware. Learn how to configure Symantec AntiVirus for spyware and adware protection.


  • Remediation of a Suspected Computer Virus
    In this module, you will learn the different remediation options for removing a suspected virus from a computer.


  • Installing and Configuring Reporting
    Get an overview of the procedures to install reporting for the first time. Also learn how to create different types of reports.


  • Evaluate Your Environment’s Security Readiness
    This module takes an in depth look at how to use reporting to monitor your environment’s security readiness effectively.