Backup Exec Tech Center




Members of the Backup Exec Tech Center benefit from a library of self-paced learning modules developed around key features, functionality, and handling of common support calls. Updated on a biweekly basis, this extensive collection of short, on-demand training modules will help you quickly troubleshoot problems, find solutions, architect your data protection infrastructure, and get the most out of your Symantec Backup Exec investment.

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Training Modules in Backup Exec Tech Center



Backup Exec 2012
  • What’s New in Backup Exec 2012
    In this module, you learn about the new features and enhancements made to Backup Exec 2012 core, agents, and options.


  • Configuring Storage in Backup Exec 2012
    In this module, you learn about the rationale for the new Backup Exec 2012 Storage view. You also learn about the layout and elements used for various storage functions.


  • Backup Exec Private Cloud Services
    In this module, you learn about Backup Exec private cloud services. You also learn about the types of Backup Exec private cloud services offerings, how to configure Backup Exec private cloud services, and the key installation requirements.


  • Installing and Upgrading Backup Exec 2012
    This module describes and demonstrates how to install Backup Exec 2012.


  • Configuring Backup Jobs
    This module describes how to create and manage servers, and backup jobs for single and multiple servers in Backup Exec 2012.


  • Configuring Restore Jobs
    This module describes how to create and manage restore jobs for single and multiple servers in Backup Exec 2012.


  • Support for Virtual Conversion
    This module covers the new virtualization features in Backup Exec 2012, support for conversion to virtual machines, physical to virtual conversion workflow, and backup to virtual conversion workflow.


  • Backup Exec 2012 Agents Enhancements
    In this module, you learn about the enhancements made to Backup Exec 2012 agents.


  • Backup Exec 2012 Virtualization Agents Enhancements
    This module describes the enhancements made to the Agent for VMware and the Agent for Hyper-V in Backup Exec 2012.


  • Enterprise Server Option
    This module covers the Enterprise Server Option, or ESO fundamentals, Central Admin Server Option, or CASO new features and enhancements, and installing and configuring the Enterprise Server Option.


  • PDDE Deduplication Enhancements
    This module describes the enhancements made to GRT set copy for PDDE, deduplication stream handler, and Linux client-side deduplication in Backup Exec 2012.



Backup Exec 3600 Appliance
  • Backup Exec 3600 Appliance: Setup and Basic Management Tasks
    This video describes the initial configuration and basic management tasks for the Backup Exec 3600 data protection appliance.


  • Backup Exec 3600 Appliance: System Replacement: Preparation and Recovery
    This video describes the steps to prepare a malfunctioning system for replacement, as well as how to recover the new unit to the state of the original.


  • Backup Exec 3600 Appliance: Fundamentals
    In this module,you learn about the Backup Exec 3600 appliance and the benefits of using it. You also learn about the appliance features and the common appliance deployment scenarios. Finally, you learn about the common appliance server roles, such as the Central Administration Server Option, Managed Media Server, and Stand-alone Media Server.


  • Backup Exec 3600 Appliance: Hardware Specifications
    In this module, you learn about the hardware architecture of the Backup Exec 3600 appliance and the power supply specifications. In addition, you learn about the features of disk modules and drives and how to mount the appliance in the rack. Finally, you learn about the environmental conditions essential for proper functioning of the appliance.


  • Backup Exec 3600 Appliance: Software Specifications
    In this module, you learn about the software programs, agents, options, and tools preinstalled on the Backup Exec 3600 appliance. You also learn about the default factory settings for the appliance and the appliance installation flow. In addition, you learn how to perform the pre-configuration checks for the appliance. Finally, you learn how to perform appliance initial configuration and post-configuration tasks.


  • Backup Exec 3600 Appliance: Tasks and Procedures
    In this module, you learn about the Backup Exec 3600 appliance Web interface, appliance administration using PowerShell, and the methods to update and upgrade the appliance. You also learn how to enable and disable Remote Desktop and monitor the components of the appliance.


  • Backup Exec 3600 Appliance: Features
    In this module, you learn about the appliance support for virtual environments and cloud services. You also learn about the scenarios that require the disaster recovery process to be initiated and the steps in the disaster recovery process. Finally, you learn how to launch the Backup Exec administration console.


  • BE 3600 Appliance Demo - Bad Drive Replacement (MP3 video)
    This video provides a brief overview of how to replace a hot swappable hard drive in Backup Exec 3600, including how to determine which drive needs replacement.


  • BE 3600 Appliance Demo - Bad Power Supply Replacement (MP3 video)
    This video provides a brief overview of how to replace a hot swappable power supply in Backup Exec 3600, including how to determine which power supply needs replacement.


  • BE 3600 Disaster Recovery - Bad Appliance Demo
    This module demonstrates how to remove discs from a failed chassis and steps to take to reinstitute the system in a working appliance.


  • BE 3600 Disaster Recovery - Bad Drives Demo
    This module demonstrates how to replace failed discs in an existing appliance and steps to take to re-configure the raid5 array in a working appliance.



Backup Exec 2010
  • Working with Exchange Granular Recovery Technology
    This module describes how Granular Recovery Technology works with Microsoft Exchange and the features of the Exchange Agent.


  • Configuring and Troubleshooting Tape Hardware
    This module describes tape hardware types and their features and the configuration and troubleshooting procedures.


  • Deduplicating Data Using Backup Exec 2010
    This module briefly describes the data deduplication technology that Backup Exec implements.


  • Using the Symantec Backup Exec Agent for VMware Virtual Infrastructure
    This module explains the features of the Symantec Backup Exec Agent for VMware Virtual Infrastructure, how it works, troubleshooting tips, and best practices.


  • Maintaining the Backup Exec 2010 Environment
    This module explains how to install Backup Exec hotfixes and service packs, maintain and protect Backup Exec databases, and maintain backup devices.


  • Backing Up and Restoring Enterprise Vault
    This module describes Enterprise Vault and its components, the Enterprise Vault Agent, and the procedure to back up and restore Enterprise Vault.


  • Using Granular Recovery Technology with Microsoft SharePoint
    This module discusses the configuration and use of Granular Recovery Technology with Microsoft SharePoint.


  • Backup-to-Disk Best Practices
    This module briefly describes the backup-to-disk folder feature and the backup-to-disk best practices.


  • Migrating Enterprise Vault Data Using Backup Exec 2010
    This module describes the process to migrate data from Enterprise Vault servers to Backup Exec.


  • Archiving Exchange Data Using Backup Exec 2010
    This module explains how to archive Microsoft Exchange data by using Backup Exec.


  • Archiving File System Data Using Backup Exec 2010
    This module explains how to archive File System data using Backup Exec.


  • Installing and Upgrading Backup Exec 2010 R3
    This module describes and demonstrates how to install Backup Exec 2010 R3. It also covers the options for moving to Backup Exec 2010 R3.


  • Implementing Deduplication in Backup Exec 2010 R3
    This module introduces deduplication in Backup Exec 2010 R3 and describes how to configure media server deduplication, client-side deduplication, and appliance deduplication.


  • Managing Backup Exec CASO in a Large-Scale Environment
    Learn how to install and use the Central Admin Server Option in Backup Exec 2010 R3.


  • Backup Exec Media Management
    This module takes an in-depth look at media management in Backup Exec 2010 R3.


  • Backup Exec Performance Tuning
    This module describes the factors that affect the performance of the media server, client server, and the attached storage devices. You will become familiar with recommendations for tuning your media server, clients, and devices in Backup Exec to improve backup performance. In addition, this module demonstrates how to tune your network configuration to improve backup performance.


  • Troubleshooting Backup-to-Disk Issues
    This module demonstrates how to troubleshoot backup issues when you are doing a backup to disk. Also, learn how to use the Backup to disk test tool.



Backup Exec 2010 Getting Started
  • Create Logon Accounts
    This module will walk you through the process of creating a logon Account using suggested best practices. In this module you will learn how to ensure your logon accounts have sufficient rights for successful backup and restore operations.


  • Configure Devices
    Optimize your storage with Backup Exec 2010. This module takes an indepth look at the Configure Devices Assistant, which helps you create and configure new storage devices for your backups and archives.


  • Create Media Sets
    Be sure that your media is organized to match the needs of your business, both physically and fiscally. This module takes an indepth look at Media Sets and explains the best ways to create and configure your media sets for successful backup and restore operations.



Symantec Backup Exec 12.5
  • Symantec Backup Exec 12.5 for Windows Servers Enhancements
    This module explains the enhanced functionality implemented in Symantec Backup Exec 12.5 for Windows Servers to support SQL Server 2008, Oracle 11g, and the 64-bit edition of Domino 8. Also covered in this are SharePoint Agent enhancements and NDMP Option enhancements.


  • Backing Up and Restoring Enterprise Vault
    This module briefly introduces Enterprise Vault concepts. It also discusses the essential concepts of the Backup Exec Agent for Enterprise Vault, and the procedure to backup and restore Enterprise Vault and its components.


  • Exchange Backup and Restore Best Practices
    This module addresses some of the recommended best practices for Exchange Sever backups and restores. The following best practives are discissed: Preparing Exchange Server for Backup, Backing Up the Exchange Information Store Data, Recovering Data for Exchange Information Store, Restoring Data for Exchange Server 2000 and 2003, Disaster Recovery of an Exchange Server.


  • Backup Exec Support for Microsoft Virtual Server 2005 and Hyper-V
    This module discusses the fundamental concepts of Symantec Backup Exec Microsoft Virtual Agent. It also describes the procedure to backup and restore Microsoft Virtual Server 2005 and Hyper-V.


  • Backup and Recovery of VMware Virtual Infrastructure
    This module discusses the functionality, configuration, and implementation of VMware Virtual Infrastructure. In addition, it discusses how to use the capabilities of Symantec Backup Exec 12.5 for Windows Servers to protect the VMware environment and some of the best practices for backup and recovery.



Symantec Backup Exec 12
  • Enhanced Backup and Recovery
    Learn how to back up and recover encrypted data and compressed data. Backing up IIS, Terminal Server Services, Active Directory and Microsoft Windows 2008 server will also be covered.


  • Installing and Managing Advanced Open File Option (AOFO)
    Learn how to install and utilize the Advanced Open File Option.


  • Advanced Open File Option (AOFO) and the Volume Shadow Copy Service (VSS)
    Learn the basics about VSS and how it works. Also, learn what system configurations require VSS or VSP, how to configure them for a backup job and how to troubleshoot them.


  • Installing and Managing Central Admin Server Option (CASO)
    Learn how to install and use the Central Admin Server Option.


  • CASO Best Practices
    Learn the best practices for using catalogs, creating backup jobs, restoring information and using alerts and reports with the Central Admin Server Option.



Backup Exec 11d Configuration and Troubleshooting
The following modules provide answers to common questions regarding the configuration and troubleshooting of Backup Exec for Windows Servers 11d.

Note: Audio issues found within these modules are in the process of being resolved.

  • CPS Installation and Configuration
    This module provides an overview of the Continuous Protection Server, including installation of the Continuous Management Server and Administration Server, push installing remote Continuous Protection Agents, and the steps necessary to create backup jobs.


  • Troubleshooting Backup Exec Performance Issues
    The following four modules will guide you through the process of troubleshooting possible backup performance issues. Backup performance can be impacted by factors such as network configuration, server performance and configuration, software and configuration and data compression. The first two modules troubleshoot performance for backups that are transferred over a network, either to disk or tape. The last two modules are for local backups to disk or tape. Please choose the module that is most appropriate to your environment.


  •    Troubleshooting Remote Backups to Disk
       This module demonstrates how to troubleshoot backup
       performance issues when you are doing a
       backup to disk over a network.


  •    Troubleshooting Remote Backups to Tape
       This module demonstrates how to troubleshoot backup
       performance issues when you are doing a backup to
       tape over a network.


  •    Troubleshooting Local Backups to Disk
       This module demonstrates how to troubleshoot backup
       performance issues when you are doing a local backup
       to disk.


  •    Troubleshooting Local Backups to Tape
       This module demonstrates how to troubleshoot backup
       performance issues when you are doing a local backup
       to tape.


  • CPS For Exchange
    This module describes how to install and configure CPS in order to continuously protect Microsoft Exchange.



Backup Exec Functionality
A series of Backup Exec Tech Center modules that address the functionality of Backup Exec 11d.
  • Duplicating Backup Sets
    This module describes how you can add an additional level of data protection by duplicating a backup set. This module includes a demonstration of the two methods for establishing a duplication job.


  • Verifying Backup Data
    This module discusses verifying backup data, including what verification does, and considerations to make when implementing verification. This module includes a demonstration of how to establish verification from within the Backup Exec Administration Console.


  • The Backup Exec Remote Administrator
    This module discusses the Backup Exec Remote Administrator, a utility that expands your ability to manage your Backup Exec environment by enabling you to control it from a remote location. This module explains what the Remote Administrator is, requirements to consider for its installation and use, and how to use the console. A demonstration of how to install and use the Remote Administration Console on a remote system is included.



Advanced Device and Media Management
Demystify Advanced Device and Media Management in Backup Exec and learn how to make BE start working for you.
  • Partitions
    Gain tighter control over how your media is used. Learn how partitions virtualize a library into smaller libraries.


  • ADAMM Fundamentals
    Get a quick overview of the Advanced Device and Media Management in Backup Exec, including a guided tour of the Device Configuration Wizard. Set it up correctly from the start!


  • Media Usage
    Get a handle on your media usage. Learn how the Media Overwrite Protection Level affects how media is recycled. Also covers the importance and uses of different types of media categories.


  • Creating Media Sets
    Be sure that your media is organized to match the needs of your business, both physically and fiscally. This module takes an indepth look at Media Sets.


  • Media Rotation Strategies
    Explore common rotation schemes in the industry, which affect the availability of media for restore and retention for disaster recovery.


  • Scan & Inventory
    Whether you use a carousel, auto loader, stacker or library - verify that your robot is communicating correctly with Backup Exec. Use Inventory to keep the Backup Exec database up-to-date with your Media.


  • Erase & Rename
    Choose the best erase technique to meet your needs. Add user friendly and meaningful descriptions to media by taking advantage of Rename functionality.


  • Import & Export Media
    Physically manage data location and sharing of media between Backup Exec servers. Learn specifically how to manage the physical location of media in and out of a library.


  • Media Locations
    Physically tracking media, locations online, off line and vault. Familiarize your self with how Backup Exec tracks media in and outside of the system.


  • All About the Catalog
    All about the catalog. It's like the Dewey decimal system for your Backup Exec library. Know exactly how to locate your media. Covers on-disk catalogs and storage-based catalogs.


  • Drive Pools
    Understanding Drive Pools will give you three things: 1) Get maximum return of investment for your hardware. 2) Establish a basic level of fault tolerance. 3) Improve backup performance.


  • Understanding Media Overwrite and Append Periods
    In this module, you will learn basic terminology and concepts relating to Backup Exec media management. You will also see a demonstration on how Overwrite and Append periods are effected by different media settings.



Configuration
Get it right from the start. Make sure you set things up correctly at the beginning, saving you time and headaches later.
  • Media Server Maintenance & Protection
    If you’re unsure of this, back away from the keyboard...Ensure that your media server is properly protected and that your configuration can be recovered and you can satisfy the recovery requirements for your company.


  • FTSW
    Get it right from the start. Assists you with setting the initial global parameters for your Backup Exec installation.



Job Setup
A few minutes reviewing the tips & tricks from our experts regarding Job Setup can save you a mountain of time in the long run.
  • Lotus Domino Archive Logging
    Learn about archive logging and the option to recycle archive logs for different types of backup jobs.


  • Pre Post Commands
    Got applications that are being skipped because they're open? Learn how Pre/Post commands extend the functionality of Backup Exec by allowing you to shut down and start up software.


  • Policies
    New to Backup Exec 10, policies provide a simple, logical method for managing backup jobs - allowing you to determine what to protect - and when - in advance of running the backup job.


  • Backup System State
    Be able to recover the system state or be able to update your resume. Learn how to properly protect the nucleus of your Windows system. Required for disaster recovery of Windows 2000 and 2003 servers.


  • Backup to Disk
    All the rage... Reduce cost and improve performance by taking advantage of disk storage with Backup Exec.


  • Backup Duplication
    Two copies are better than one. Satisfy offsite storage requirements as well as internal requirements. See how Backup Exec handles tactical and catastrophic restore requirements.


  • Calendar Scheduling
    Provides a method to do granular tuning of your backup scheduling. Not only schedule backup on your birthday, but have it start on the time you were born. Every year!


  • Drag and Drop with Windows Explorer
    Allows individual owners of data to perform incidental backups without draining your valuable time, allowing you more time for Halo II.


  • Creating Job Templates
    Set your enterprise parameters so that others will stay within corporate guidelines. You create the cookie cutter home, let them pick the color of the carpet and paint.


  • How to Backup a SQL Server
    Use the agent to properly backup your database and transaction logs so that SQL can be restored in a consistent state and a timely manner.


  • SQL Restore
    Why back it up if you can't restore? Shows the details of recovering a SQL master database or individual instances.


  • File Level Restore Options
    Arm yourself with best practices for file level restores.



Advanced Features - Part One
Foreign Media, System State, Performance Tuning. If you ever wanted to take Backup Exec to the "next level", our advanced features category will help get you there.
  • Compression - What's the Big Deal?
    Compression is a "big deal" because when used correctly it can significantly increase your tape drive's data transfer rate and save you valuable storage space. When using Backup Exec, you need to know which compression method is right for you and your environment. In this module we'll look at the two options - hardware compression and software compression.


  • Solving Anti-Virus Conflicts
    Virus prevention is a priority for everyone, and so is reliably backing up data. Once you have revealed an issue between the two, it’s very difficult to choose which one takes precedence. Proper configuration of Backup Exec to handle virus scanning during backups is a necessary step for implementing a successful data protection strategy. This module prepares you to solve conflicts between Backup Exec and your anti-virus software.


  • Protecting Exchange Data Part One
    The Backup Exec Agent for Microsoft Exchange Server is the fastest and most flexible way available to safeguard your critical Exchange data. This module prepares you to start using the Exchange Agent. You will learn to verify licensing requirements including where to verify you have a license in Backup Exec. You will also learn how to configure logon accounts for backup and restore of Exchange Server data.


  • Performance Tuning Part 1: Client Server Considerations
    In this module we will take a look at the client server and you will learn what factors to consider when performing client level tuning - including recommended settings for your environment. Also included in this module is a demo that shows you how to adjust your Network interface settings for best performance on the client.


  • Performance Tuning Part 2: Network Considerations
    In this module you will become familiar with some factors that effect the speed of the network. The module provides recommendations for tuning your network configuration to improve backup performance and includes a demonstration on modifying Network settings using Backup Exec.


  • Performance Tuning Part 3: Media Server and Storage Device Considerations
    In this module we will look at the factors that effect the performance of the media server and attached storage devices. You will become familiar with recommendations for tuning your media server and devices in Backup Exec to improve backup performance.


  • Restoring Files from Foreign Media
    Your enterprise has used NT Backup or Archserve in the past? No problem. Learn how to restore data written by a product other than Backup Exec.


  • Restore Corrupt Registry
    This module will help protect you from common mistakes made from system state recovery. Specifically, you'll learn how to restore the registry hive on a Windows 2000/2003 machine without restoring other components of the system state.



Advanced Features - Part Two: Continuous Protection Server (CPS)
Continuous Protection Server (CPS) ensures that your business-critical data is always protected and always available. In this section you'll learn the basics of CPS plus advanced tips and tricks.
  • Introduction to CPS
    This Introduction module provides an overview of CPS, including its key benefits, features, and functionality. Scenarios are also presented to illustrate its use.


  • CPS Terminology
    This presentation introduces some of the terms and jargon you may encounter when working with CPS. These terms are used throughout the CPS training modules in the Backup Exec Tech Center as well as within the support documentation for the CPS product.


  • CPS Components
    CPS Components This module describes the primary elements in a CPS environment, the functions each element performs, and what your role as a CPS administrator is when interacting with these elements.


  • Using the CPS Administration Console
    This presentation provides an overview of the CPS Administration Console, explaining its available functions, orienting you within its interface, and demonstrating its use.


  • CPS System Requirements
    This presentation familiarizes you with the relationship between the system and software components of a CPS Backup Group and outlines the system requirements needed to support a fully functioning CPS environment.


  • Installing CPS
    This presentation explains what is installed within a CPS environment, the steps involved to perform a complete installation, and some additional considerations related to installing CPS. Performing a complete install of a CPS Protection Server using the Install wizard is demonstrated.


  • Configuring CPS Servers
    This presentation explains the settings you can manage on both Business Servers and Protection Servers in your Backup Group. This presentation also explains what Shadow Storage is and demonstrates how you can view and modify the various settings for Business Servers and Protection Servers using the CPS Administration Console.


  • Managing Snapshots with CPS
    This presentation explains what a snapshot is and describes the underlying technology of snapshots and some considerations that result from knowing this information. This presentation also discuss indexing of snapshots: how it works and troubleshooting techniques you can perform if you have trouble with the indexing feature. Configuring and managing snapshots on a Protection Server is demonstrated.


  • Configuring CPS Backup Jobs
    This presentation describes what is involved when you configure a backup job for Continuous Protection Server. Creating a job using the Backup Job wizard is demonstrated.


  • Manually Controlling CPS Jobs
    This presentation describes how you can manage and control CPS backup jobs using the Job Monitor and by enabling advanced functions for CPS backup jobs. Perform these techniques through the CPS Administration Console is demonstrated.


  • Monitoring CPS Processes
    This presentation explains the various CPS job states and alerts you may encounter in the Job Monitor. This lesson also explains and demonstrates how to respond to job alerts.


  • Restoring Data Using the CPS Administration Console
    This presentation describes how you, as an administrator, can restore files using the CPS Administration Console versus a user retrieving files using Backup Exec Retrieve.


  • Performing a Push Install
    This presentation explains what a push install is, what you need to perform it, and some precautions you should consider before performing a push install. Performing a push install using a wizard within the CPS Administration Console is demonstrated.


  • Performing a Web Restore
    This presentation describes what must be done to enable end-users to retrieve files backed up by Continuous Protection Server without administrator assistance, thereby freeing backup administrators to deal with other maintenance issues. Performing a Web restore by running Backup Exec Retrieve from an end-user workstation is demonstrated.


  • Integrating CPS with Backup Exec: Part 1
    This presentation explains how you can protect your CPS servers using Backup Exec. Configuring Backup Exec to protect a CPS Protection Server is demonstrated. This is the first of a three-part series of Backup Exec Tech Center modules on this subject.


  • Integrating CPS with Backup Exec: Part 2
    This presentation explains how to establish the link between CPS and Backup Exec so that you can view alerts and job logs for CPS jobs in the Backup Exec Administration Console. Establishing such a link in an environment in which the CPS Protection Server and the Backup Exec media server are separate machines is demonstrated. This is the second of a three-part series of Backup Exec Tech Center modules on this subject.


  • Integrating CPS with Backup Exec: Part 3
    This presentation describes how SmartLink functions and shows you how you can use the Backup Administration Console to monitor CPS activity after the two programs are associated. This function is also demonstrated. This is the third of a three-part series of Backup Exec Tech Center modules on this subject.


  • Using Symantec Remote Agent for Windows Servers
    This presentation explains what the Remote Agent is, how CPS uses it, and how it is installed within a Backup Group.


  • Using CPS Logs
    This presentation explains what is logged in CPS, how CPS uses log information, and how you can manage the log information. There is no demonstration included with this module.



Troubleshooting
Having a problem with a particular backup job? This category contains tips from our experts on how to solve roadblocks you may encounter.
  • Device Online/ Offline
    Lower your downtime. Learn how to make a device available or unavailable without having to reboot a windows server. Backup Exec makes all this possible without having to reboot the machine.


  • Guidelines for Applying HotFixes & Service Packs
    Why spend time applying a HotFix you don’t need? Learn how to identify HotFixes that apply to your specific environment.


  • Kill a Hung Process
    Learn how to kill a hung process without a reboot. This module will show you how to load Windows admin tools and how to execute the kill command in Windows 2000 and Windows 2003.


  • Remote Agent Access Error
    Problems with remote agent? See the solution demonstrated here.


  • Resolving "Insert Overwritable Media in Drives" Error
    "Please insert overwriteable media into drive"? See this solution demonstrated here.


  • SQL Permissions Check
    Backup Exec and the Agent for Microsoft SQL Server provides for fast, flexible, and reliable SQL Server data protection. Its important that, when you need to access the SQL Server for backup or recovery, you have all the permissions necessary. This module covers the permissions required to protect your SQL Server database with Backup Exec.


  • Troubleshooting "Access Denied" Messages
    When Backup Exec returns an access denied error due to insufficient access rights to a resource, its important that you know how to resolve the error to ensure your network resources are protected. In this module you will learn how to ensure your logon accounts have sufficient rights.


  • Troubleshooting Device Issues
    In the event that your hardware devices are not functioning correctly in Backup Exec, it is crucial that you understand how to troubleshoot the problem. Symantec provides several tools to assist you in resolving issues with your devices.


  • Troubleshooting Logon Accounts
    Learn how to establish permissions for agent assisted backups and remote client data protection.


  • Troubleshooting Restore Job Errors
    In the event of data loss, you must be able to recover quickly. Therefore, it is essential that you can overcome a restore job that fails. This module prepares you to troubleshoot a restore job failing with the error "authentication failed on connection to the server".


  • Using DEBUG
    Be a star. Solve it yourself before calling support. A DEBUG log will never make the best-seller list, but understanding how to use them will make you a most valuable player.


  • Using SGMon
    Even a Cadillac needs to be worked on occasionally. When troubleshooting Backup Exec, SGMon provides a live capture of all Backup Exec activity. Blow by blow.



Backup Exec Basics
If you are entirely new to the world of "backup", this section is for you. Get a quick snapshot of the protection Backup Exec provides, as well as an overview to common backup terms and concepts.
  • What is a Backup?
    Understand the concept of a backup and learn how to define the backup process.


  • Backup Methods
    Get a quick overview of the available backup methods offered in Backup Exec.


  • What is a Restore?
    Coffee spilled on the server? No problem - learn the basics of restoring your data.


  • Mastering the Archive Bit
    Since backups are commonly based on the status of a file’s archive bit, it is important to have an understanding of how and where the archive bit is set. In this module, we will discuss how Backup Exec makes use of the Archive Bit to determine which files have been backed up previously and which files will be backed up in the future.


  • Backup Window
    Learn to identify factors that affect the time required to back up data.


  • Backup Horizon
    Understand the concept of a backup horizon, why it's important and how to identify issues affecting them.



Remote Agent for Windows or NetWare Servers
If you are entirely new to the world of "backup", this section is for you. Get a quick snapshot of the protection Backup Exec provides, as well as an overview to common backup terms and concepts.
  • What is a Remote Agent?
    Remote Agents extend the capabilities of Backup Exec, enabling you to back up specific features on remote servers, such as Shadow Copy Components and System State information, that you otherwise would not be able to back up. This module illustrates how Remote Agents work and describes the benefits they provide to your Backup Exec environment.


  • Installing Remote Agents for Windows Servers
    Remote Agents are a useful addition to your Backup Exec environment, but they can only function after they have been properly installed. This module explains how to install the Remote Agent for Windows Servers and demonstrates how to push-install a Remote Agent from the media server.



Tech Lounge
Here you'll find general modules that apply to Tech Center members.
  • MEMBER WEBCAST April2006 - Backup Exec 10d: Are you Getting the Most from your Backups?
    Learn about the new features in Backup Exec 10d that you will want to use immediately.