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Symantec eLibrary
 Subscribers of the Symantec eLibrary receive one-year access to a library of regularly updated web-based training on our products. This subscription is a smart choice for customers looking to supplement what they have learned in a classroom training course and/or to cost-effectively cross-train employees that cannot travel or afford time away from the office. Symantec eLibrary subscriptions are licensed per user and may not be shared. Substantial volume discounts based on number of eLibrary subscriptions are available.
Registration and Voucher Redemption Instructions
-Single user subscriptions may be purchased online here.
-Single and multi-user subscriptions may be purchased by
contacting your local Symantec Education office.
-If you have purchased, but not yet redeemed your training
voucher, please click here to redeem your voucher required
to activate your Symantec eLibrary subscription.
Note to Former Altiris eLibrary Customers
Former Altiris eLibrary customers will be able to access legacy and new Altiris modules within the Symantec eLibrary for the duration of their subscription.
Topics include:
 Application Control Solution
- Application Control Solution
Learn the basics of Application Control Solution including installation, configuration and usage. Topics include how Application control can mitigate IT challenges, application authorizations and application management.
Application Metering
- Application Metering Solution 6
Learn the basics of Application Metering including installation, configuration, application monitors, license compliance, license harvesting, and integration with other Altiris products.
Asset Management Suite
- Service and Asset Management and CMDB 6.5
The Service and Asset Management Suite and CMDB online course covers how to properly setup and manage your asset environment. If you are tasked with entering asset information, importing data from active directory or other locations, tracking purchased or leased hardware and associating your assets with users and locations, this course will demonstrate the proper way to accomplish your goals. Other topics include managing software purchases and lease agreements to insure you are compliant.
Carbon Copy Solution
- Carbon Copy Solution 6.1
Learn the basics of Carbon Copy Solution including installation, configuration, remote control, security settings, and integration with other Altiris products.
Client Management Suite
- Client Management Suite 7.0: Core Administration - Installing and Configuring Inventory Solution
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
Launch Module
- Client Management Suite 7.0: Core Administration - Overview of Client Management Suite 7
his course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Software Management Framework
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Installing and Configuring Software Management Solution
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Managed Delivery
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Quick Delivery
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Managing Software with Other Tasks
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - User Requests and Reports
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Managing and Using Inventory Tasks and Policies
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Managing Computers with Custom Inventory
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Using Baselines to Manage Computers
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Using Application Metering to Manage Computers
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Patch Management Overview
- Client Management Suite 7.0: Core Administration - Patch Management Configuration
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Software Bulletins and Updates
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Core Administration - Reporting
This course focuses on the daily tasks students perform to manage computers using the Client Management Suite and will demonstrate how to use core processes including collecting inventory and delivering software.
Data Loss Prevention
- Data Loss Prevention 9.0 - Introduction to Endpoint Prevent
This course covers the configuration and administration of the Symantec Data Loss Prevention Enforce platform including reporting, workflow, and incident response management, policy management and detection, response management, and deployment best practices. Additionally, you will be introduced to all of the Symantec Data Loss Prevention products.
Launch Module
Deployment Solution
- Client Management Suite 7.0: Deployment and Imaging - Deployment Solution 6.9 Basics
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
Launch Module
- Client Management Suite 7.0: Deployment and Imaging - Deployment Solution Product Overview
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Deployment and Imaging - Installation
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Deployment and Imaging - Deployment Solution Agents
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Deployment and Imaging - PXE and Automation
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Deployment and Imaging - Managing Images
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Deployment and Imaging - Managing Software Virtualization Solution
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Deployment and Imaging - PC Transplant
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Deployment and Imaging - Deployment Solution 6.9 SP1
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Client Management Suite 7.0: Deployment and Imaging - Deployment Solution 7.0 for Client
This course focuses on the daily tasks students perform to manage computers using Deployment Solution 7.0 for Clients and will demonstrate how to use core processes including collecting inventory and delivering software.
- Deployment Solution 6.9 - Agents
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Deployment Solution 6.9 - DS Basics
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Deployment Solution 6.9 - Installation
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Deployment Solution 6.9 - Managing Images
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Deployment Solution 6.9 – Managing SVS
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Deployment Solution 6.9 - Overview
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Deployment Solution 6.9 – PC Transplant
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Deployment Solution 6.9 - PXE & Automation
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Install and Configure DAgent for Vista
This course demonstrates how powerful Deployment Solution is in managing the computers in your network. You will learn about the different Deployment Solution components and how they work together to create a Deployment System.
- Imaging with Ghost and ImageX
Deployment Solution version 6.8 SP2 or higher, supports many different imaging engines, letting you select the imaging tool that best meets the needs of your company and environment. However, the only imaging engine that ships with Deployment Solution is RapiDeploy. In this course you will learn how to configure Deployment Solution to support the additional “Symantec Ghost” and “Microsoft ImageX” imaging engines.
- Vista Migration with Deployment Solution
The difficult task of migrating a computer from a previous version of Windows to Vista, is simplified through the power of Deployment Solution. In this course, you will learn how to use Deployment Solution to migrate a computer from XP to Vista. To get the most out of this course, you must have a working knowledge of Deployment Solution, including how to create Deployment jobs and a basic understanding of PC Transplant. If needed, please view the other Deployment Solution courses first.
Endpoint Protection
- Endpoint Protection Integration Component
In this course, you will learn how to use Symantec Endpoint Protection Integration Component including the installation process, prerequisites, features and solutions. You will also learn how to install the Symantec Endpoint Protection Manager and initiate tasks and run reports. Interactive simulations help emphasize what you have learned.
- Endpoint Protection 11.0 - Suggested Best Practices for Installing the Symantec Endpoint Protection Manager, Console, and Embedded Database
This module describes the best practices to follow when installing the Symantec Endpoint Manager and client on a computer running a Windows server operating system.
- Endpoint Protection 11.0 - Preparing Client Installations
This module describes how to create and customize Symantec Endpoint Protection 11.x client configurations, feature sets, and install packages.
- Endpoint Protection 11.0 - Changing Default Communications Ports used by Symantec Endpoint Protection
This module describes the default communication ports that are used by the management server and console and how to change those ports when conflicts arise.
- Endpoint Protection 11.0 - Deploying Clients
This module defines the criteria that you need to consider before installing Symantec Endpoint Protection such as topology and organizational and sizing factors.
- Endpoint Protection 11.0 - Organizing Servers, Sites, and Group Update Providers
This module defines the criteria that you need to consider before installing Symantec Endpoint Protection such as topology and organizational and sizing factors.
- Endpoint Protection 11.0 - Managing the Symantec Endpoint Protection Database
This module describes the steps to maintain, backup and restore the Symantec Endpoint Protection database, whether using the embedded database or Microsoft SQL.
- Endpoint Protection 11.0 - Managing TruScan
This module describes how to treat possible false positives by verifying that traffic is not malicious and how you create an exception for the application that is generating the traffic. The module also describes how you can determine the cause of the traffic when the traffic is malicious.
- Endpoint Protection 11.0 - Preparing for Disaster Recovery
This module outlines the files and settings required and the steps to follow to perform a recovery of the Symantec Endpoint Protection Manager (SEPM).
- Endpoint Protection 11.0 - Firewall Best Practices
This module outlines the basic firewall components and describes the best practices for applying client firewalls in a Symantec Endpoint Protection environment.
- Endpoint Protection 11.0 - How to use Application and Device Control
This module describes how the Application and Device Control policy enables you to control access to a computer’s files, Registry keys, and processes. This module also describes how you can block users from attaching selected peripheral devices to desktop computers.
- Endpoint Protection 11.0 - Troubleshooting Communication Between Symantec Endpoint Protection Manager (SEPM) and Clients
This module explains best practices on troubleshooting communication issues between SEPM and clients.
- Endpoint Protection 11.0 - Creating Basic Firewall and Antivirus Policy in Symantec Endpoint Protection in v11.x
This module explains how to create, configure, and apply basic Firewall and Antivirus and Antispyware policies.
Management Platform
Microsoft
Notification Server
- Management Platform 7.0 with Notification Server: Install, Configure, & Deploy - Configuring the Altiris Agent Settings and Tabs
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Install, Configure, & Deploy - Installing Symantec Management Platform
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Install, Configure, & Deploy-Planning and Designing the Symantec Management Platform
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Install, Configure, & Deploy - Resource Management
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Install, Configure, & Deploy - Site Management
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Install, Configure, & Deploy - Symantec Management Console
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Install, Configure, & Deploy - Understanding the Symantec Management Platform
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Creating and Managing Filters
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Creating and Managing Organizational Views and Groups
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Creating and Managing Targets
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Hierarchy Design and Configuration
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Managing Policies
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Managing Tasks
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Migrating from Notification Server 6
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Replication between Notification Servers
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Reporting and the Report Wizard
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Resource Scoping and Security
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - SQL Basics and Resource Partitioning
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Management Platform 7.0 with Notification Server: Manage and Administer - Symantec Management Platform Troubleshooting
This course covers how to install and configure Symantec Notification Server and the Altiris agents, and how to create and configure key items in the Symantec Management Console such as targets and filters. Interactive simulations throughout the course will help to reinforce what you have learned.
- Notification System Foundation 6
The Notification Systems Foundation course focuses on the daily tasks you perform with your Altiris Solutions. In this class, you will learn the essential setup and configuration options available with Notification Server™ 6.0 as well as best practices for network design, package server configuration, and Web report generation.
- Philips SmartManage 4.0
Learn to remotely manage Philips monitors as part of your corporate asset management environment through the Symantec Notification Server.
Package Studio
- Wise Package Studio 7
Topics include MSI technology, packaging, validation, and patches and upgrades. You'll also learn how to use tools within Wise Package Studio, including SetupCapture, ConflictManager, and Software Manager. Interactive simulations help solidify concepts.
Patch Management
Manager Solution
- Real-Time System Manager Solution 6
Manage clients remotely with Real Time System Manager. This course shows you how to remotely monitor client processes, services, change passwords, scan for open ports, and more.
Recover Solution
- Recovery Solution Fundamentals 6.2
The Recovery Solution 6.2 course focuses on the core and daily tasks you perform including the installation, configuration, and usage of the Recovery Server and its Agent. Learn topics such as snapshots, file restores, rollbacks, and more to effectively use Recovery Solution in your environment.
SecurityExpressions
- SecurityExpressions Fundamentals
In this course, you will learn how to set up and configure SecurityExpressions, perform audits, generate reports, and create your own security policies. You will also learn to effectively audit remote machines using Audit on Connect™.
Server Management Suite
- Server Management Suite 7.0 Administration - Overview of Monitor Solution
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
Launch Module
- Server Management Suite 7.0 Administration - Overview of Server Management Suite 7
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
- Server Management Suite 7.0 Administration - Software Management Framework
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
- Server Management Suite 7.0 Administration - Inventory Solution and Inventory for Network Devices
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
- Server Management Suite 7.0 Administration - Managing and Using Inventory Tasks and Policies
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
- Server Management Suite 7.0 Administration - Network Discovery
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
- Server Management Suite 7.0 Administration - Patch Management Overview
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
- Server Management Suite 7.0 Administration - Patch Management Configuration
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
- Server Management Suite 7.0 Administration - Software Bulletins and Updates
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
- Server Management Suite 7.0 Administration - Managing Monitor Solution
Learn to use the many features and functions of Server Management Suite 7.0 including how to identify the health of your environment, analyzing trends, isolate recurring issues, and locate problems, determine their cause, and take automated actions to resolve them. You will also learn how to effectively manage, configure and report software, patches and inventory data through interactive simulations.
ServiceDesk
- Helpdesk Solution 6
Learn to use the many features, functions, and processes of Altiris Helpdesk Solution including how to create and integrate business rules that let you devise a consistent response to help desk incidents and establish and maintain help desk service levels. You will also learn how to effectively manage, report, and resolve help desk issues. This product is now known as ServiceDesk.
- ServiceDesk 7.0 Administration - Overview: Symantec ServiceDesk 7
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
- ServiceDesk 7.0 Administration - Introduction to Workflow
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
- ServiceDesk 7.0 Administration - Installing ServiceDesk 7
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
- ServiceDesk 7.0 Administration - Migrating from Helpdesk 6.5
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
- ServiceDesk 7.0 Administration - Working in the ServiceDesk Portal
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
- ServiceDesk 7.0 Administration - Using Incident Management
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
- ServiceDesk 7.0 Administration - Using Problem Management
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
- ServiceDesk 7.0 Administration - Using Change Mangement
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
- ServiceDesk 7.0 Administration - Working with Reports
Learn how to install, configure, and operate Symantec ServiceDesk 7; and learn how ServiceDesk implements the ITIL processes of incident management, problem management, and change management.
Launch Module
Software Delivery Solution
- Software Delivery Solution
Learn how to effectively build and deliver software packages in your environment using Software Delivery Solution. This training course covers Package creation, Programs, Tasks, and the Software Wizard, Package Servers, the Software Portal.
Workflow Solution
Workspace
- Software Virtualization Solution
In this course, you will learn the features and benefits SVS offers for your organization including using virtual layers allowing you to instantly activate, deactivate or reset applications and to avoid conflicts between applications, without altering the base Windows installation. This product is now part of the Workspace family of products.
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